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Elsa, a young princess of Arendelle, possesses the ability to create ice and snow.
One night while playing, she accidentally freezes her younger sister
Anna with her powers. The king and queen seek help from trolls, who heal
Anna and remove her memories of her sister's magic. Their leader, Grand
Pabbie (CiarĂ¡n Hinds),
informs them that if Elsa had struck Anna's heart it would have been
fatal. In order to protect Elsa and avoid her powers endangering anyone
else, the royal family lock themselves away in their castle. Elsa,
afraid of hurting Anna again, spends most of her time hiding in her
room, creating a rift between the two sisters as they grow up. Years
later, their parents are killed at sea during a storm.
Three years after the death of the king and queen, dignitaries from all over the world flock to Arendelle to see Elsa's (Idina Menzel) summer coronation. Among them is the Duke of Weselton (Alan Tudyk), a tradesman who wants to exploit Arendelle for profit. Anna (Kristen Bell)
is excited that the castle gates will open and she'll finally get to
meet people. While strolling through the streets, she meets Prince Hans (Santino Fontana)
of the Southern Isles, and the pair quickly fall in love. Though Elsa
is terrified of revealing her powers, the coronation goes off without
incident. During the reception, Hans proposes to Anna, who accepts.
Elsa, however, refuses to grant her blessing, setting off an argument
that culminates in her abilities being exposed to everyone.
Panicking, Elsa flees to the North Mountain, inadvertently unleashing
an eternal winter on the kingdom in the process. After coming to terms
with her secret being out, she rejoices that she no longer has to be
afraid of her powers, building herself an ice palace and unknowingly
bringing to life her childhood snowman Olaf. The following morning, Anna
sets out in search of Elsa, determined to return her to Arendelle, end
the winter, and mend their relationship. While at Oaken's (Chris Williams) Trading Post, Anna meets ice trader Kristoff (Jonathan Groff)
and his reindeer, Sven, and convinces him to guide her to the North
Mountain. After an attack from wolves, the pair meet Olaf (Josh Gad), the snowman Elsa created, who leads the group to Elsa's ice palace.